1. Who We Are
E-Paper Pro is a digital newspaper publishing product operated by IQL Technologies. This policy explains how we collect, use, store and protect information when you visit epaperpro.com, create an account, buy a plan, use wallet billing, request support, use license services or operate an E-Paper Pro powered publication.
2. Information We Collect
We may collect information that you provide directly, including your name, email address, phone number, publication name, billing details, support messages, domain names, site setup details and account preferences.
We may also collect service data such as login records, license activation records, transaction history, wallet balance activity, plan usage, AutoTag API usage, site provisioning status, browser information, IP address, device information and diagnostic logs needed to operate and secure the service.
3. Payments and Wallet Billing
When you purchase a plan, renew a service or add wallet balance, payment processing may be handled by payment providers. We store payment status, invoice details, wallet entries and transaction references, but we do not intend to store full card or banking credentials on E-Paper Pro servers.
4. How We Use Information
- To create and manage customer accounts, sites, licenses, invoices and wallet balances.
- To provision publisher websites, custom domains and subdomains.
- To provide support, migration help, managed epaper service and product updates.
- To monitor usage, prevent abuse, diagnose errors and protect the platform.
- To improve E-Paper Pro features, pricing, onboarding and customer experience.
- To meet legal, tax, accounting, security and compliance requirements.
5. Publisher Content
Publishers remain responsible for the newspaper pages, images, articles, editions, archives, metadata and other content they upload or publish through E-Paper Pro. We process publisher content only to provide the service, including hosting, display, indexing, AutoTag processing, technical support, migration and backups.
6. Sharing of Information
We do not sell customer personal information. We may share information with trusted service providers who help us run hosting, payment processing, analytics, security, communication, support, email delivery or infrastructure. We may also disclose information when required by law, to enforce our terms, to protect users or to investigate misuse.
7. Cookies and Similar Technologies
We may use cookies or local storage to keep you signed in, remember preferences, secure forms, measure website performance and improve the product experience. You can control cookies through your browser settings, but some features may not work correctly without them.
8. Data Security
We use reasonable technical and organizational safeguards to protect customer information. No online service can guarantee absolute security, so customers should use strong passwords, protect their account credentials and notify us quickly if they suspect unauthorized access.
9. Data Retention
We keep account, license, billing, wallet, support and service records for as long as needed to operate E-Paper Pro, comply with legal or accounting requirements, resolve disputes and maintain security. Some logs and backups may be retained for limited operational periods.
10. Your Choices
You may request correction, access or deletion of personal information where applicable. Some records, such as invoices, wallet transactions, license logs and security records, may need to be retained for legitimate business, legal or compliance reasons.
11. Contact
For privacy requests, contact IQL Technologies through the support ticket page or call/WhatsApp +91-8527572667.